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FREE STANDARD DELIVERY*

We offer free standard delivery service to our customers for selected metro areas (No Minimum Spend).

Please note that Free Delivery Cannot apply to certain Regional and country orders, bulky items.

To find out whether you are eligible for free shipping, please enter your postcode on our website(check out pages), Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.

TRACK YOUR PARCEL

Most of the items that are small and weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool. When your order is dispatched, you will be given a consignment number by email. You can use the tracking number to track your order at the Australia Post’s website. Please visit http://auspost.com.au/track/ and use the given tracking number to track your item. For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Direct Freight or Hunter Express. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. If you do not receive this information, please email us at sales@vicoffroad.com.au. Direct Freight provides reliable courier distribution service across Australia.Their comprehensive fleet and professional team will ensure items delivered safely to your door. Parcels dispatched with couriers are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process.

Please visit https://www.directfreight.com.au/ and use provided tracking number.

POSTAGE ADDRESS

A non- PO Box address is required for any delivery that require courier services. If you fail to provide the correct information, your parcel will not be dispatched until the accurate in formation is received by our customer service representative. Once item is dispatched, item cannot be retrieved. If you purchase via this website, your postage address you provided us is the ONLY postage address we use for the delivery. It is buyers' responsibility to check the accuracy of the delivery address before item is shipped.

UNSUCCESSFUL DELIVERY ATTEMPT

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

REJECTED BY RECEIVER

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled. Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

BULKY ITEMS

Bulky items are those which requite extra handling by couriers. Because of this, they incur an additional delivery charge.Here are some postcodes where our couriers cannot deliver your bulky items.

Postcode

State

2831

NSW

0800-0999

NT

2641

NSW

2717

NSW

4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

QLD

5701

SA

6055

WA

7151

TAS

6215-6699

WA

6700-6799

WA

 

 DISPATCH & DELIVERY TIME:

Vic off road ships to worldwide including PO BOX in Australia. Item will be dispatched within 1 to 2 business days after payment is received in full. Business day is based on Australian Eastern Standard Time, Melbourne.

Vic off road does not offer same day or overnight delivery service at this stage. Delivery time is estimated by shipping carrier and may vary depends on the size, location of the item and natural environment by the time of the delivery. Please understand Vic off road cannot guarantee delivery time and cannot be held responsible for any delay outside of our control.

Please contact us for estimated delivery time.

ITEM LOCATION:

Most of products listed in this website are located in Australia. We aim to keep our stocks to meet the needs of the demand in Australia. When products are out of stock at the time of the purchase, we will either contact you or products will be sent from overseas warehouse using the fastest ways to deliver the goods to your door.

POSTAGE ADDRESS:

Most of products listed in this website are located in Australia. We aim to keep our stocks to meet the needs of the demand in Australia. When products are out of stock at the time of the purchase, we will either contact you or products will be sent from overseas warehouse using the fastest ways to deliver the goods to your door.

EXPRESS POST SERVICE:

The Express Post network offered by Australia Post covers 80% of Australian business addresses, private addresses and post office boxes. Before choosing Express Post, please go to Australia Post website and check if your address is within Express Post network.

Any Express post payment made to Vic off road which does not fall within the Express Post network is not refundable by Vic off road. It is your responsibility to make sure you have checked the Express Post network before making the payment.