Return & Refund

30 Day Change of Mind Guarantee

If for any reason you've changed your mind about your purchase within 30 days, please contact us so they can be returned under change of mind for store credit note. A refund is not avialable for change of mind. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.

Returned items must be in resalable condition and returned in their original packaging with all accessories. You will need to send the product back on your own cost and there will be an applicable freight fee deducted from the store credit for the return. This also applies to orders cancelled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind return. Under no circumstances will we issue a credit note before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.

Please note that a return will be considered a “change of mind” if the product is not faulty, damaged, or incorrectly supplied, even if: The item was purchased as a gift but is not suitable for the recipient, The wrong item was ordered by mistake, The buyer later found the item unsuitable for their intended use, or The product specifications or features did not meet personal expectations. In such cases, refunds are not available, and returns will be processed as a store credit or exchange in accordance with our standard return policy.

*update as of 13th November 2025